Technical Engineer

Technical Engineer
Nashville, TN
Published
August 19, 2020
Location
Nashville, TN
Job Type
Category
IT

Description

SHR Talent is currently seeking an experienced Technical Engineer for a local IT solutions company. This is a 6-month contract opportunity with the potential to become full-time! The ideal candidate in this role will be a self-starter, have a thirst for knowledge/desire to learn, be an effective communicator, & a true team player/collaborator. This position consists of 75% travel.

 

Job Description: The Technical Engineer position focuses on utilizing technical and project management skills to work independently and on teams to implement cost-effective programming solutions and to configure, install, and upgrade servers and peripheral devices that run and support solutions to meet Customer technical needs according to best practices and Customer design plan.

 

Essential Job Duties & Responsibilities:

  • Conducts initiation and planning activity that appropriately scopes the project’s technical vision, goals, and requirements
  • Conducts technical and business analysis for requirements and infrastructure
  • Primary resource for participation in architectural initiatives that involve technical and non-technical teams
  • Appropriately involves project stakeholders and decision makers, documenting and publishing results of this activity
  • Provide quality assurance testing of components or deliverables for product installation, testing, and configuration
  • Works directly with Customers during the installation and configuration of servers and peripheral devices
  • Oversees and/or performs hardware and software upgrades
  • Educates and trains the Customer on server/hardware maintenance as part of the implementation process
  • Analyze issues to identify permanent solutions, user training needs and ideas to eliminate business interruptions
  • Serves as a technical point of contact for all internal clinical resources and all Customer resources involved in Technical Services
  • Conducts technical research to support testing and quality assurance
  • Escalation of issues or risks results in a fully developed corrective action strategy with an emphasis on resolution that results in no negative impact to project timelines, quality, and cost
  • Adheres to the highest quality processes for change control management, ensuring appropriate documentation and dissemination of information
  • Conducts project closure activity, documenting and publishing deliverables for technical configuration, lessons learned, and transition of the implementation to support
  • Responsible for managing all technical phases of the project across multiple active project assignments to meet project timelines
  • Responsible for managing the relationship and expectations of the Customer for a mutually beneficial outcome
  • Responsible for item tracking monitoring, reporting, and notification to project team of problems or changes in scope associated with a project.
  • Distribute documentation and explain installation procedures to Customers and third-party vendors
  • Monitor Customer satisfaction during implementation project
  • Create and communicate regular status reports as required
  • Collaborate with other Technical Engineers, Project Management, Product Development and Customer Support departments to support Client needs

Knowledge, Skills and Abilities:

  • Must be willing to travel up to 75%
  • Ability to work nights and weekends if a project dictates
  • Working knowledge of Windows at the application, OS, network, and interfacing technologies level
  • Possess a profound understanding of Microsoft networking, database design and administration, and client/server architectures
  • Required skills include IBM System i servers, Red Hat Linux, SSL Certificates, Windows Desktops, Windows Servers, Microsoft Word, Active Directory, Citrix/Terminal Servers, Virtualization, printer and scanner troubleshooting
  • Have working knowledge of IBM processes and procedures including but not limited to basic principle of upgrades and maintenance of hardware, operating systems, LPAR’s, DB2, TCP/IP, storage support functions, Client Access, Operations Navigator, system saves, PTF's, user profiles, printers, and security
  • Ability to think logically for interpreting, analyzing, and discussing end user needs to evaluate appropriate options and identify solutions
  • Ability to work and communicate with Clients, third party system vendors and other departments in an effective and positive manner
  • A level of professionalism and diplomacy that will serve to build and maintain those relationships through the course of the implementation project and beyond
  • Skills to develop relationships with Clients that will instill confidence in the implementation methodology and trust in the implementation teams that are assigned to those projects
  • Interpersonal skills that include the ability to effectively communicate verbally and in writing. This includes addressing Clients and co-workers in a non-technical manner as needed
  • Ability to organize, prioritize, make decisions and work independently
  • Penchant for creating written documentation to support decisions
  • Resourcefulness and ability to take the initiative in development and completion of work projects
  • Must possess and have proven problem resolution skills
  • Must be flexible and work with a high level of initiative
  • Must be detail oriented, organized, and have the ability to multi-task
  • Ability to demonstrate supportive relationships with peers, Clients, partners, and corporate executives
  • Ability to retain and protect confidential material
  • Ability to work in a cross-functional environment

Training and Experience:

  • Bachelors or Associates degree in Business, Information Science, Computer Science Software, or other relevant combination of training and experience
  • 2-4 years of experience with IBM System
  • 2-4 years of experience in networks, client server architecture, TCP/IP, database administration
  • Has a minimum of 3 years of IT experience with a background in technical implementations
  • Experience or understanding of LAN’s, WAN’s, VPN’s and Network data communications
  • Strong computer skills in all Microsoft Office applications (i.e., Word, Excel, PowerPoint, etc.)
  • Experience project managing software implementations
  • Experience training or teaching Clients to use software or technical product
  • Working knowledge of Citrix, VMware and SQL Server preferred
  • Hospital Operations and/or Healthcare IT experience desired

Additional Information:

  • Does travel include weekend stays onsite, or will the candidate return home each week/weekend?
    • Some deployments, in unique or patient care impacting situations, could require weekend travel, but that wouldn’t be the standard.
  • There will be some weeks that exceed 30-40 hours. The candidate must be able/willing to work up to 60 hours.
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