IT Support Technician

IT Support Technician
Antioch, TN
May 24, 2021
Antioch, TN
Job Type


SHR Talent is currently seeking a bright, ambitious IT Support Technician on a contractual basis to help support & maintain the technology environment for an innovative startup in its manufacturing facility in Antioch. The individual in this role will join a team highly capable colleagues & thrive in a fast-paced work environment.



  • Provide support services to on-site and remote employees with technical problems and information technology issues.
  • Act as an escalation point for Tier 1 support
  • Drive Continuous Process improvement
  • Troubleshoot and resolve minor to major hardware, software, and networking issues.
  • Respond to support calls and tickets.
  • Follow all procedures for triage and escalation utilizing support ticketing system.
  • Responsible for timely resolution of problems or escalation on behalf of users to appropriate support teams.
  • Assist with new Team Member onboarding process (Access permissions, Imaging, installations, configurations, upgrades, packing/shipping and basic repairs)
  • Maintain inventory requirements for all end user devices.
  • Creating, maintaining and deleting user accounts.
  • Assist in identifying and documenting resolution gaps within the help desk.
  • Support and maintains effective relationships with end users up to the executive level
  • Performs other related duties as assigned including lifting parts (up to 50lbs)
  • Participates in special projects as required.




  • Preferred certifications include ITIL, CompTIA A+, Network+ but are not required
  • 5+ years of experience in a technical support, helpdesk, network support position
  • Degree valued but not required
  • Experience in supporting remote users
  • Must have experience with Windows 10, Mac OS, Android, AD, Outlook/Exchange Azure, InTune, WDT
  • Experience administrating MDM platforms preferred but not required (Meraki, JAMF, InTune etc).
  • Experience with help desk ticket systems and processes (Service Now)
  • Technical knowledge of basic networking equipment
  • Flexible to work overtime as needed. Including weekends
  • Experience with scripting and automation


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