Help Desk Technician

Help Desk Technician
Antioch, TN
May 24, 2021
Antioch, TN
Job Type


SHR Talent is currently seeking a bright, ambitious Help Desk Technician to help support & maintain the technology environment for an innovative startup in its manufacturing facility in Antioch. This is a contract-to-hire opportunity. The individual in this role will join a team highly capable colleagues & thrive in a fast-paced work environment.



  • Provide support services to on-site and remote employees with technical problems and information technology issues.
  • Troubleshoot and resolve minor to major hardware, software, and networking issues.
  • Respond to support calls and tickets.
  • Follow all procedures for triage and escalation utilizing support ticketing system.
  • Responsible for timely resolution of problems or escalation on behalf of users to appropriate support teams.
  • Perform new user workstation installations, configurations, upgrades, and basic repairs.
  • Maintain inventory requirements for all end user devices.
  • Creating, maintaining and deleting user accounts.
  • Support and troubleshooting of printers, copiers, and other network devices.
  • Assist in identifying resolution gaps within the help desk.
  • Support and maintains effective relationships with end users.
  • Performs other related duties as assigned.



  • The ability to work on multiple tasks, prioritizing and organizing these tasks to maximize productivity
  • Eagerness to help others in understanding and resolving their technical questions and issues
  • A self-starter mentality with strong communication skills
  • The ability to work independently as well as in a team
  • Eagerness to tackle problems outside your core competencies and learn new technologies as required
  • BS or MS in Computer Science, Information Systems preferred or demonstrated industry hands-on experience
  • 3+ years of hands-on experience in technology support
  • Experience in supporting remote users
  • Experience with Apple, Microsoft, and Android devices
  • Experience with help desk ticket systems and processes
  • Technical knowledge of basic networking equipment
  • Experience supporting or working in a manufacturing operation a plus



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