Expert Control Coordinator

Expert Control Coordinator
Nashville, TN
May 3, 2021
Nashville, TN
Job Type


SHR Talent is representing a well-established client in Nashville in its search for an Expert Control Coordinator. This is a contract-to-hire opportunity. The individual in this role is responsible for the assistance in the product planning and exportation of all products from the fulfilment center to the global customer base. This role acts as a communication point and contact for status of exports as well as a control point for the picking, staging, and shipping of products to ensure product flow to the customer is as efficiently and effectively as possible. The Expert Control Coordinator will engage and work with the logistics team and various global distributors and Latin America customers to ensure that documentation and Commercial Invoicing is correct, and that proper communication of information takes place. Material Handling may also be required to meet team goals and objectives as needed; therefore, material handling equipment and warehouse process knowledge is required.


Roles & Responsibilities

  • Work with Team personnel to create the proper Commercial Invoice documentation for all Exports
  • Work with Fulfilment team to audit and validate shipment to commercial invoice documentation accuracy and verify that all exports are aligned to expectations
  • Act as process control point to ensure paperwork and communications are on time and are following proper process steps across the fulfilment team and to our customers
  • Ensure all Sales Team / customer required communication is timely and accurate and requests are met with a high sense of urgency
  • Work with the Logistics and Compliance teams to support the creation, management and proper record keeping of commercial invoice documentation
  • As required, flex to assist in team required material handling processes to include: receiving, put away, picking, staging and shipping
  • Work within ERP system as needed to support investigation, problem resolution and process validation


Required Experience and Qualifications

  • 5 years of consumer products system management or other WMS/ERP system experience
  • Strong Microsoft Excel capability
  • High School Graduate
  • Demonstrated ability to function within cross team collaboration
  • Clear communicator
  • Organized and able to manage complex paperwork and system processes


Essential Skills and Knowledge

  • Effective communication skills with a strong ability to navigate through system information
  • Strong organizational and follow up skills, especially with customer service
  • Process error proofing and confirmation skills
  • Strong analytical and quantitative skills
  • Ability to foster and maintain strong working relationships with Sales and Logistics Teams
  • Ability to drive transparency and address process control issues collaboratively with team


Personal Qualities

  • Enjoys analysis and data management process work
  • Ability to handle pressure well
  • Ability to clearly communicate process requirements and collaborate with team
  • Must be detail oriented and highly organized
  • Must be willing to flex across the fulfilment process and assist the overall team as needed
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