DTC Project Manager

DTC Project Manager
Nashville, TN
Published
July 16, 2021
Location
Nashville, TN
Job Type
Category

Description

SHR Talent is partnering with a client in Nashville in its search for a full-time DTC Project Manager. The individual in this role leads all cross-functional product delivery for the company’s eCommerce businesses. The responsibilities of this role begin at project kick-off, leading requirements gathering across technology teams, marketing, and operations to create a clear picture of the full scope of work to be done, dependencies, risks, and timelines.  The DTC Project Manager leads cross-functional projects from requirements to completion, with a focus on smooth process, adherence to timelines and clear communication for all stakeholders.  The DTC Project Manager works toward constant process improvement, with regular retrospectives and process iterations.

 

Responsibilities:

  • Lead end-to-end project management and delivery for the company’s Direct/eCommerce businesses
  • Partner with IT, Product Management, Marketing, Operations and other internal and external teams to understand full project scope and implications, and creating clear documentation and requirements based on the aligned-upon project scope
  • Develop project plans based on requirements, timelines and other project parameters, building buy-in and cross-functional support along the way
  • Work collaboratively and proactively with business partners across all units to execute against project plans, providing regular updates and communication touch points to all stakeholders
  • Drive project to completion with executional excellence and a focus on continual process improvements
  • Effectively manage, prioritize and report on multiple projects simultaneously, and help cross-functional partners prioritize work across projects to optimize towards highest-value outcomes and projects for the business
  • Provide critical thought leadership to ensure projects are focused on delivering high value to the business unit and organization as a whole
  • Use sound business judgment to escalate roadblocks and issues where appropriate, and develop creative and sound solutions to problems as they arise based on previous experience, analysis and cross-functional expertise
  • Provide proactive, strategic thought leadership to ongoing process improvements

 

Requirements:

Work Experience:

  • 3+ years experience leading project delivery in a cross-functional, digitally-focused business
  • Experience managing large-scale, complex projects, a must
  • Experience wearing may hats in a start-up or lean team environment a plus
  • Experience building, revising and updating project plans
  • Understand core eCommerce and direct-to-consumer technologies, such as Shopify, email service providers and performance marketing platforms.
  • Experience managing digital marketing campaigns, such as SMS/Mobile, Web, Social Media, Shopper Marketing, and/or e-commerce
  • Experienced in leading cross-functional planning meetings, as well as presenting work to senior management

Education:

  • Bachelor’s Degree required

Knowledge:

  • Familiar with project-management software tools; experience with Atlassian suite of products (Jira, Confluencer) is a plus
  • Understanding of project management processes and best practices

Skills:

  • Process-oriented, with an understanding of good project management principles
  • Understanding of both the customer and financial impacts of product and program decisions
  • Organized with a meticulous attention to detail
  • Ability to effectively manage, prioritize and report on multiple projects simultaneously
  • Excellent interpersonal skills and ability to form strong working relationships, managing up and across without direct reporting lines
  • Strong presentation, speaking and communication skills
  • Knowledge of digital media fundamentals
  • Exemplary problem-solving skills, using a sound system of judgment to thoroughly analyze various options before making a decision
  • Comfortable working with diverse groups of people
  • Ability to work independently and in a team setting
  • Ability to anticipate potential issues and develop proactive solutions where necessary
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