Digital Publishing Specialist

Digital Publishing Specialist
Nashville, TN
Published
July 15, 2021
Location
Nashville, TN
Job Type
Category

Description

SHR Talent is currently representing a healthcare company in its search for a Digital Publishing Specialist. This is a contract to hire opportunity with a 6 month contract to start. The Digital Publishing Specialist is responsible for content publishing and development on company websites as well as special projects where needed.

Responsibilities include:

  • Web Content Publishing
    • Assists in timely and accurate website content publishing in a centralized content management system.
    • Participates in the web content publishing process: determine the best content publishing solution based on established publishing guidelines and best practices, and details provided by our internal customers.
    • Observes web content and publishing best practices, style guide standards, brand standards, and legal requirements in the content publishing process to assure quality and accuracy.
    • Ensures publishing activities follow digital accessibility best practices and WCAG 2.0 guidelines.
    • Collaborates with development managers to create and migrate content for project launches.
    • Performs user acceptance testing for new websites, enhancements to content management systems, and general maintenance.
    • Audits websites for adherence to established standards, publishing processes, accuracy, and compliance issues.
  • Stakeholder and Client Support
    • Ensures service levels are met on publishing requests through our ticketing system.
    • Directs unresolved content issues to the next level of support.
    • Records events and problems and their resolution in ticketing system documentation.
    • Provides clients updates on ticket status.
    • Liaising with clients to identify and define small scale project requirements, scope and objectives
    • Communicates daily with internal and external teams, clients, and vendors regarding project tasks and tickets.
    • Provides outstanding client and stakeholder customer service
    • Other duties, responsibilities, and qualifications may be required and/or assigned as necessary

Requirements:

  • 2+ years relative work experience
  • Bachelor’s degree required
  • Demonstrated experience with web publishing processes, content management systems and related tools.
  • Strong sense of web site layout and design. Experienced in principles of mobile and responsive layouts.
  • Proficient in HTML, CSS, Adobe Photoshop, Adobe Acrobat, Outlook, Word, Excel, PowerPoint, and photo editing.
  • Familiarity with digital accessibility best practices and WCAG 2.0 guidelines (preferred).
  • Knowledge of web accessibility guidelines and best practices.
  • Excellent organizational skills and attention to detail, including multitasking and time-management
  • Excellent written and verbal communication skills with the ability to effectively interact with all clients and stakeholders throughout organization.
  • Successful history of balancing priorities simultaneously, while working under tight time constraints and meeting deadlines.
  • Track record of learning and applying new technologies quickly.
  • Proven client support experience, customer-orientated and ability to adapt/respond to different types of personalities.

 

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