SHR Talent is partnering with a client in Nashville, TN in its search to fill a contract role for a Senior Service Desk Analyst. The Senior Service Desk Analyst will provide advanced support to customers for hardware, software, audio, and visual issues, and will work closely with tier 1 service desk members to solve escalated tickets, and provide technical guidance and mentoring. The Senior Service Desk Analyst will also work with other departments within IT and the business to resolve complex technical issues, and assist with identifying and implementing solutions for network desktop and server problems.
An ideal candidate for the Senior Service Desk Analyst role is someone who possess the ability to effectively and efficiently troubleshoot technical problems, able to work independently with minimal supervision, has professional customer service skills and excellent verbal and written communication skills. The Senior Service Desk Analyst position has a hybrid work schedule, and regular attendance is required as well as proof of COVID vaccination.