Help Desk Analyst

Help Desk Analyst
Memphis, TN
Published
February 22, 2019
Location
Memphis, TN
Job Type
Category
IT

Description

Are you a Help Desk Analyst with 2+ years of experience looking for an exciting new opportunity with one of our professional services clients in Memphis, TN? Keep reading!! This is a 3-month contract-to-hire opportunity. We are looking for someone to respond to all technology needs for internal employees of all levels. This is a remote support position that may include resolving issues related to: hardware, software, meeting setup, A/V setup, printers, network connectivity, mobile devices, and office phones.

Responsibilities

  • Answer IT Help Desk phone calls
  • Track all requests in the ticketing system
  • Troubleshoot hardware and software issues
  • Install hardware and software as needed
  • Equipment set up for internal and external meetings
  • Set up audio and video for conferencing sessions
  • Image and profile computers
  • Provide after-hours support
  • Routinely travel to remote firm locations to provide on-site support
  • Configure mobile devices to receive email and sync contacts and calendar events
  • Replace toner in all printers and copiers
  • Track loaner equipment (laptops, wireless cards, projectors/screens, etc.)
  • Troubleshoot as well as, configure office phones

 Requirements 

  • 2+ years of experience supporting: Windows 7, Office 2010, Active Directory, Microsoft Exchange Console, Imaging, SCCM,
  • Familiarity with network infrastructure devices (hubs, switches, and servers)
  • Experience with remote network access programs such as Citrix and Cisco AnyConnect VPN
  • Good verbal and written communications skills
  • Professional attitude required
  • Strong customer service skills are a must
  • Bachelor’s degree in Computer Science, Information Technology, or related field preferred but not required

 

If you are interested and qualified – please email your most up to date resume to amanda@shrtalent.com and we will start the screening process. We look forward to talking to you!

SHR Talent is an equal opportunity employer.

See a complete list of opportunities at www.shrtalent.com

 

Apply
Drop files here browse files ...

Related Jobs

Accounting Manager   Brentwood, TN new
March 19, 2019
Senior Accountant   Brentwood, TN new
March 19, 2019
Service Desk Analyst   Nashville, TN new
March 15, 2019
Manufacturing Engineer   Shelbyville, TN
March 3, 2019
Accounts Payable Clerk   Nashville, TN
March 3, 2019

©  2019 SHR Talent

Are you sure you want to delete this file?
/