Help Desk Analyst

Help Desk Analyst
Memphis, TN
Published
January 2, 2019
Location
Memphis, TN
Job Type
Category
IT

Description

Are you a Help Desk Analyst with 2+ years of experience looking for an exciting new opportunity with one of our professional services clients in Memphis, TN? Keep reading!! This is a 3-month contract-to-hire opportunity. We are looking for someone to respond to all technology needs for internal employees of all levels. This is a remote support position that may include resolving issues related to: hardware, software, meeting setup, A/V setup, printers, network connectivity, mobile devices, and office phones.

Responsibilities

  • Answer IT Help Desk phone calls
  • Track all requests in the ticketing system
  • Troubleshoot hardware and software issues
  • Install hardware and software as needed
  • Equipment set up for internal and external meetings
  • Set up audio and video for conferencing sessions
  • Image and profile computers
  • Provide after-hours support
  • Routinely travel to remote firm locations to provide on-site support
  • Configure mobile devices to receive email and sync contacts and calendar events
  • Replace toner in all printers and copiers
  • Track loaner equipment (laptops, wireless cards, projectors/screens, etc.)
  • Troubleshoot as well as, configure office phones

 Requirements 

  • 2+ years of experience supporting: Windows 7, Office 2010, Active Directory, Microsoft Exchange Console, Imaging, SCCM,
  • Familiarity with network infrastructure devices (hubs, switches, and servers)
  • Experience with remote network access programs such as Citrix and Cisco AnyConnect VPN
  • Good verbal and written communications skills
  • Professional attitude required
  • Strong customer service skills are a must
  • Bachelor’s degree in Computer Science, Information Technology, or related field preferred but not required

 

If you are interested and qualified – please email your most up to date resume to amanda@shrtalent.com and we will start the screening process. We look forward to talking to you!

SHR Talent is an equal opportunity employer.

See a complete list of opportunities at www.shrtalent.com

 

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