Help Desk Analyst

Help Desk Analyst
Memphis, TN
February 22, 2019
Memphis, TN
Job Type


Are you a Help Desk Analyst with 2+ years of experience looking for an exciting new opportunity with one of our professional services clients in Memphis, TN? Keep reading!! This is a 3-month contract-to-hire opportunity. We are looking for someone to respond to all technology needs for internal employees of all levels. This is a remote support position that may include resolving issues related to: hardware, software, meeting setup, A/V setup, printers, network connectivity, mobile devices, and office phones.


  • Answer IT Help Desk phone calls
  • Track all requests in the ticketing system
  • Troubleshoot hardware and software issues
  • Install hardware and software as needed
  • Equipment set up for internal and external meetings
  • Set up audio and video for conferencing sessions
  • Image and profile computers
  • Provide after-hours support
  • Routinely travel to remote firm locations to provide on-site support
  • Configure mobile devices to receive email and sync contacts and calendar events
  • Replace toner in all printers and copiers
  • Track loaner equipment (laptops, wireless cards, projectors/screens, etc.)
  • Troubleshoot as well as, configure office phones


  • 2+ years of experience supporting: Windows 7, Office 2010, Active Directory, Microsoft Exchange Console, Imaging, SCCM,
  • Familiarity with network infrastructure devices (hubs, switches, and servers)
  • Experience with remote network access programs such as Citrix and Cisco AnyConnect VPN
  • Good verbal and written communications skills
  • Professional attitude required
  • Strong customer service skills are a must
  • Bachelor’s degree in Computer Science, Information Technology, or related field preferred but not required


If you are interested and qualified – please email your most up to date resume to and we will start the screening process. We look forward to talking to you!

SHR Talent is an equal opportunity employer.

See a complete list of opportunities at


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